Centre to assist Jammu and Kashmir to establish Grievance Portal

Union Minister of State for Personnel, Public Grievances and Pensions, Dr Jitendra Singh has  announced that Centre will assist the Union Territory of Jammu and Kashmir to establish Grievance Portal in each of its 20 districts. In a significant drive to strengthen the ongoing good governance initiatives , Dr Singh and Lieutenant Governor of Jammu and Kashmir Manoj Sinha held a telephonic discussion on the plan for next phase of expansion of the online Public Grievance Redressal portal.

After the discussion, Dr Singh convened a meeting of senior officers dealing with Public Grievances. In the meeting, a plan was finalised to extend and establish the  Portal in each of District Headquarters in Jammu and Kashmir for addressing the grievances of citizens and for providing services  at their doorstep.

To implement this initiative, it has been decided that Department of Administrative Reforms and Public Grievances ( DARPG) will further enhance the ongoing collaboration with the Jammu and Kashmir Government to revamp the “Awaaz e-Awam” Portal with mapping of last mile grievance officers for improved quality of grievance redressal and reduced timelines in  disposal of cases.